Shipping Policy
At Voranos, we're proud to serve customers across the Australia and New Zealand with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.
1. General Shipping Information
We currently ship throughout Australia and New Zealand.
Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders, with no minimum purchase.
4. Estimated Delivery Times
Here's what to expect once your order is processed:
- Processing Time: 2–3 business days (Monday to Friday)
- Transit Time: 4–9 business days (Monday to Friday)
- Total Delivery Time: 6–12 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: (GMT+10:00 / GMT+12:00 DST) Australian Eastern Standard Time (AEST) / New Zealand Standard Time (NZST)
Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. Shipping Restrictions
We currently do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or locations where delivery services are unavailable or restricted. Some products may also be subject to shipping limitations based on applicable Australian, New Zealand, or carrier regulations.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email: info@voranos.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.
8. Shipping Policy Update
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 05/14/2026)
9: Contact Information
Store name: Voranos
Company name: PMA Pay BV
Organization number: 87762951
Warehouse address: Biezenveld 23, Meppel, Drenthe, 7943 MB, Netherlands
Company address: Biezenveld 23, Meppel, Drenthe, 7943 MB, Netherlands
Email: info@voranos.com
Phone number: +61 875331683
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM (AEST/AEDT)
Saturday and Sunday: Closed