Return & Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@voranos.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@voranos.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

For customers in Australia and New Zealand, you may be entitled to remedies under applicable consumer protection laws, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act. These rights may include a repair, replacement, refund, or cancellation where products are faulty, not as described, or do not meet applicable consumer guarantees.

If you wish to return an item due to a change of mind, returns may be accepted within 14 days of delivery, provided the item is unused, unworn, with tags attached, and returned in its original packaging together with proof of purchase. Change of mind returns are not required by law and are offered in accordance with our store policy.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@voranos.com.

Contact Information

Store name: Voranos
Company name: PMA Pay BV
Organization number: 87762951
Warehouse address: Biezenveld 23, Meppel, Drenthe, 7943 MB, Netherlands
Company address: Biezenveld 23, Meppel, Drenthe, 7943 MB, Netherlands

Email: info@voranos.com
Phone number: +61 875331683
We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM (AEST/AEDT)
Saturday and Sunday: Closed