Payment Policy

At Voranos, we strive to offer a safe and transparent shopping experience for all customers.

Secure payments

Our website uses Secure Socket Layer (SSL) encryption technology to protect your personal information and payment information during transmission. All data sent through our website is encrypted and handled securely.

You can verify that your connection is secure by checking for the padlock symbol in your browser's address bar and making sure the website address begins with "https://".

Accepted payment methods

We currently accept payments via:

  • PayPal

All prices displayed on this website are shown in the currency applicable to your selected market, including Australian Dollars (AUD) or New Zealand Dollars (NZD), and include GST where applicable under Australian and New Zealand law. All charges will be clearly displayed before completing your purchase.

Payment processing

Payments are processed securely by PayPal. We do not store or have direct access to your full payment card details or banking information.

When you place an order, we may receive limited information necessary to process and fulfill your order, including:

  • Billing information
  • Delivery information
  • Order details
  • Transaction confirmation

Payment is charged at the time your order is placed.

All payment transactions are handled in accordance with applicable security standards.

Refund & Return

For information about refunds, returns, and cancellations, please refer to our Refund Policy.

PCI DSS Compliance

We use secure payment providers and industry-standard security measures to help protect your payment information during transactions. Payments are processed through secure third-party payment providers that maintain industry-standard security measures.

Privacy & Data Protection

We respect your privacy and are committed to protecting your personal information in accordance with applicable privacy laws in Australia and New Zealand, including the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020.

We do not sell, rent, or unlawfully disclose your personal information to third parties.

For more information about how we collect, use, store, and protect your personal data, please refer to our Privacy Policy.

PayPal Terms and Conditions

When you choose PayPal as your payment method, your payment will be processed in accordance with the applicable terms, conditions, and policies of PayPal.

By completing your purchase using PayPal, you acknowledge that you may also be subject to PayPal’s User Agreement and related policies applicable in your country or region.

For more information, please review the official PayPal User Agreement

Contact Information

Store name: Voranos
Company name: PMA Pay BV
Organization number: 87762951
Warehouse address: Biezenveld 23, Meppel, Drenthe, 7943 MB, Netherlands
Company address: Biezenveld 23, Meppel, Drenthe, 7943 MB, Netherlands

Email: info@voranos.com
Phone number: +61 875331683
We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM (AEST/AEDT)
Saturday and Sunday: Closed