FAQ
Do you ship worldwide?
We only ship within Australia and New Zealand.
How much does it cost to ship?
We offer free shipping throughout Australia and New Zealand.
How long will it take for my order to arrive?
You can find more information on our shipping and delivery page.
Do you accept returns?
You have the right to return your goods within 30 days of delivery. You can find more information in our returns and refunds policy.
Do you accept returns for non-defective products?
Yes, we accept returns for both defective and non-defective products, provided they comply with our Returns and Refunds Policy. Generally, however, you don't need to return defective products. We will replace them free of charge. The same applies to incorrectly delivered items.
You only bear the cost of returning non-defective products—products you no longer want for any personal reason.
Do you accept exchanges?
No.
How much time do I have if I want to return an order?
Our store offers a 30-day period in which customers can request a return and, of course, receive a refund. The only condition is that the order meets the conditions outlined in the Returns and Refunds Policy
What options do you offer for the returns process?
The only option we currently offer for returns is by mail.
Do you provide return labels?
If your return request is accepted, we will provide return instructions and the return address. Customers are responsible for return shipping costs for non-defective items. For defective, damaged, or incorrect items, we will provide a suitable solution in accordance with applicable consumer protection laws.
Is there a restocking fee?
No, we do not charge a restocking fee when you return an order.
How long does it take to receive a refund?
It usually takes a maximum of 14 days.
How can I contact your support team?
We offer several ways to contact us. We have a dedicated page with a form to fill out here, or you can reach us via the following options:
Company information
Voranos is a brand operated by PMA Pay BV, a registered company in the Netherlands.
Store name : Voranos
Company name : PMA Pay BV
Business registration number : 87762951
VAT registration number : NL864414304B01
Company address : Biezenveld 23, Meppel, Drenthe, 7943 MB, Netherlands
Contact Us
Our customer service team is happy to help with questions about products, orders, deliveries, returns or other matters.
Contact form : Click here
E-mail : info@voranos.com
Phone : +61 875331683
We strive to respond to your inquiries within 24 hours.
Opening hours:
Monday – Friday: 09:00 – 17:00 CET
Saturday and Sunday: 10:00 – 14:00 CET